Return and Refund Policy
Our return and refund policy is designed to ensure your complete satisfaction. We understand that sometimes a product may not meet your expectations, and that's why we're here to help.
Return Period
You have the right to return the product within 14 days from the date of receipt, without explanation. The product must be returned in its original packaging and condition.
Return Process
Contact us via email or phone to initiate the return.
You will receive return instructions.
The product must be sent back within 14 days.
After receiving and reviewing the product, we will process the refund.
Return Costs
Return costs are borne by the customer, except in cases where the product is defective or does not match the order. In such cases, we bear the return costs.
Refund
The refund will be processed within 14 days from the date we receive the returned product. The refund will be processed using the same payment method you used for the purchase.
Exceptions
The return policy does not apply to personalized products or products made according to your specifications. It also does not apply to hygiene products or products that perish quickly.